Refund policy

Last updated: 23/08/2026

We want you to be happy with your purchase. If you're not fully satisfied, here's how returns and refunds work.

1. Return Eligibility
You have [14] days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging, with proof of purchase.

2. Non-Returnable Items
Certain items cannot be returned, including: [perishable goods, personalized/custom items, gift cards, final sale items]. Please check the product page for return eligibility before purchasing.

3. How to Start a Return
To start a return, contact us at [hello.himimi.customer@gmail.com] with your order number and reason for return. We'll provide instructions on how and where to send your item.

4. Return Shipping
[Choose one: Customers are responsible for return shipping costs. / We provide a prepaid return label for eligible returns.] Original shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

5. Refunds
Once we receive and inspect your return, we'll notify you of approval or rejection. Approved refunds are processed within [5–10] business days to your original payment method. Please note it may take additional time for your bank or card issuer to post the refund.

6. Exchanges
If you need a different size, color, or item, the fastest way is to return the original item and place a new order.

7. Damaged or Defective Items
If you receive a damaged or defective item, contact us within [7] days of delivery at [hello.himimi.customer@gmail.com] with photos of the issue, and we'll arrange a replacement or refund at no extra cost.

8. Contact
Questions about returns can be sent to [hello.himimi.customer@gmail.com].